WELCOME NEW CUSTOMERS
High Q Greenhouses welcomes the opportunity to work with you and your business.
New customers are asked to submit a completed credit application. (Click on the link, print off, fill in, sign and fax to us 780-939-2010). Credit applications are asessed on an individual basis.
Applications may take several weeks to administer in our busy season, so please submit early to allow plenty of time to process before your preferred ship date(s).
Please note: first year customers who do not submit a credit application for approval prior to ordering, will be required to supply a 50% deposit prior to all shipments.
Please contact our Financial Administration if further information is required.
PRICING
Minimum transaction is $300.00. Minimum order 1 box.
Due to fluctuations in cost of seed, exchange rates, cuttings, and transportation, prices are subject to change. We will attempt to notify you. **It is important to check your order confirmation.**
All prices listed in the catalogue are subject to Goods & Services Tax.
All prices include royalties where applicable.
Shipped plants are boxed - box charge is $4.00 per box; one box contains approximately 4 trays of spring plants or 5 trays of annual plugs.
Handling fee of $2.00 per box up to a maximum of $15.00 will be added to all shipped orders.
To remain completitive in this economic time of unpredictable and volatile energy prices, we reserve the right to enforce an adjustable energy surchage based on current enery prices.
VOLUME DISCOUNTS
Discounts increase with order size and will be calculated on placed and added orders PRIOR to shipping.
Order 75 trays 5% Discount Order 125 trays 10% Discount Order 200 trays 15% Discount
PAYMENT TERMS
If credit has not been established, a 50% deposit is required prior to shipment/pick-up. The balance is due upon receipt of plant material.
Where credit is applied for an established, our terms are Net 30 days.
You have the option of paying with Cheque, Cash or Visa (Visa from Feb 1, 2010 to Jun 30, 2010).
NSF cheques are subject to a $25.00 charge.
Finance charges of 2% per month (24% per annum) will be accessed to delinquent accounts.
Post-dated cheques do not waive overdue charges.
Visa payments appliced to outstanding invoices must be made within 30 days of invoice date to avaoid a 1.8% surcharge.
SHIPPED ORDERS
Freight with West Coast Floral, Steele's, Bernard, and Profloral is prepaid and billed after shipment. Other freight carrier charges are shipped collect. If additional charges occur, they will be billed after shipping. Note that we only ship to larger points that have heated warehouses.
All prices are F.O.B. High Q Greenhouses. Please indicate preferred method of shipping on your order where indicated. West Coast Floral Shipping Schedule can be viewed under shipping. When scheduling your orders, please consider school Spring Breaks and long weekends. West Coast Floral may ship a different day those weeks.
PICK-UP ORDERS
Pick-up orders may be arranged by appointment only. Our office will call you the week prior to your shipment date to arrange this appointment. Typically pick-up times start at 11:00 am Thursday and Friday. Saturday pick-up may be available if prearranged. When scheduling your orders, please consider school Spring Breaks and long weekends, as regular pick-up days may change those weeks.
SUBSTITUTIONS
High Q Greenhouses will do the best to ensure your order is processed correctly and accurately. However, sometimes items become non-available due to unforeseen circumstances. If a variety is not available, for whatever reason, we will substitute with what we feel is a suitable replacement. Please check your order for substitutions to ensure acceptability. If we do not hear from you, the order will be filled as per the order confirmation.
CANCELLATION POLICY
Cancellations of orders for any of our plant material must be received at least 30 days prior to the scheduled ship date.
WARRANTY
Seller warrants to the extend of the purchase price of plants only (excluding freight, boxes, tags, handling fees and taxes), that plants are sold as described herein, within recongnized tolerances. We give no other or further warranty, express or implied.
CLAIMS
All claims, credits or adjustments, for any reason, must be made to High Q Greenhouses in writing within 24 hours of receipt of goods. Include your Greenhouse name, order confirmation number, product item name and quantity received. Whenever possible, plant material has to be kept to verify your claim. Claims can only be processed after full payment of your account. Please take pictures and email if possible.
Claims for goods damaged in transit must be made to the carrier.