On a more serious note, below are sites with information on business best practices that have led some to awards in excellence.

The Canadian Model, which is used as the basis for adjudication of the Canada Awards for Excellence – http://www.nqi.ca/ (you will be asked to sign in; I have a copy of the Overview to “Canadian Framework for Business Excellence” in a PDF format that I can email to you if you prefer not to sign in.) The American Model, gems can be gleamed from this site – http://www.asq.org/ The European Model, it is a bit complicated but interesting to see what is going on across the pond – http://www.lean-service.com/6-3.asp